Frequently Asked Questions (FAQ) for MarineHubs.com
1. How can I register on MarineHubs.com?
Go to the homepage and click on the “Register” option. Enter your email and password, and then complete your profile. Once completed, a confirmation email will be sent to you. Open the email and click on the confirmation link to finalize your registration.
Answer: Yes, you can participate as both a Client and a Provider, but you must register separately for each role and complete the specific forms for each.
Answer: Use the “Forgot Password” option on the login page and enter your email. A reset password link will be sent to your email.
Answer: Yes, your registration information is manually reviewed and verified by the MarineHubs.com team to ensure accuracy and security.
2. Service Requests
Answer: After logging into your account, fill out the service request form with details of the issue, select the appropriate category, and upload the required files. Files must not contain identifying information, such as ship names or IMO numbers.
Answer: You can upload up to one Word file and two JPG images (up to 3 MB each). The files must not include identifying information.
Answer: No, once submitted, your files can only be reviewed by the site moderators.
Answer: Providers have a maximum of 36 hours to respond to your request.
Answer: You can cancel your request as long as no Provider has submitted a proposal. Once a proposal is submitted, the request cannot be canceled.
3. Payments and Commissions
Answer: After approving the quotation from the Provider, payment is made via the secure site gateway using a bank card. The payment is held in escrow until the next steps are completed.
Answer: The site commission is calculated as a percentage of the total service cost and is displayed automatically in the system.
Answer: Contact information is shared only after both parties (Client and Provider) have completed their payments.
Answer: If the Provider fails to pay the commission within 24 hours, a reminder will be sent, giving them an additional 12 hours. If the payment is still not made, the Provider’s account will be locked.
Answer: If the Provider fails to meet their obligations or an issue arises, your payment, which is held in escrow, will be reviewed.
Answer: Payments are only accepted through the secure site gateway using bank cards. Is tax applied to the total service cost? Answer: Taxes may be applied based on your local laws and the country of the Provider. Details will be included in the final invoice.
Answer: If the Client does not select a quotation within 48 hours, they will receive a penalty point. Accumulating 3 penalty points will result in the Client’s account being locked.
Answer: If only one Provider submits a quotation and the price is significantly above market standards, the Client can decline it without receiving a penalty point.
Answer: Use the communication section on the site to contact the Provider. If the issue is unresolved, the MarineHubs.com support team will review the case.
Answer: No, MarineHubs.com does not provide emergency or rescue services.
4. Privacy and Security
Answer: Your information is encrypted and protected according to the site’s privacy policy. It is only used for specified purposes.
Answer: Your information is only shared to facilitate services or as required by legal obligations.
Answer: Yes, you can request to delete your information through your profile settings. If there are active transactions, deletion may be restricted.
5. Rules and Regulations
Answer: If the Client does not select a quotation within 48 hours, they will receive a penalty point. Accumulating 3 penalty points will result in the Client’s account being locked.
Answer: If only one Provider submits a quotation and the price is significantly above market standards, the Client can decline it without receiving a penalty point.
Answer: Use the communication section on the site to contact the Provider. If the issue is unresolved, the MarineHubs.com support team will review the case.
Answer: No, MarineHubs.com does not provide emergency or rescue services.
Advertising Inquiry
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